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Sullivan Furnace, AC Repair & Plumbing

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Current Job Openings

CCR

Job Description:

The Customer Care Representative (CCR) plays a key role in supporting the day-to-day operations of the company and serves as the primary point of contact for our customers. This position is responsible for answering incoming calls, gathering customer information, scheduling service appointments, and resolving customer concerns with professionalism and care.

The CCR works closely with field technicians to ensure calls are scheduled efficiently and customers are kept informed. Success in this role requires strong communication skills, attention to detail, and the ability to think critically while delivering an outstanding customer experience. The ideal candidate is a team player who is organized, customer-focused, and committed to solving problems and ensuring every customer interaction leaves a positive impression.

Job Description:

The Installation Technician is responsible for the safe and proper installation of residential heating and cooling systems. In this role, technicians perform full system replacements, ensure all equipment is installed to company and safety standards, and verify that systems are operating correctly before completing the job.

Installation Technicians take pride in delivering high-quality workmanship while maintaining a clean and professional job site. They communicate clearly with homeowners about the system installation and operation, ensuring each customer is fully satisfied before leaving. The ideal candidate is dependable, safety-focused, and committed to delivering exceptional installation quality while working as part of a team.

Job Description:

The Operations Manager is responsible for overseeing the daily operations of the service and installation departments, ensuring projects are completed efficiently, safely, and to the highest quality standards. This role coordinates communication between the office and field teams while managing schedules, technician performance, and departmental goals.

The Operations Manager leads recruiting, training, and supervising technicians, while maintaining strong operational processes that support customer satisfaction and company profitability. Success in this role requires strong leadership, organizational skills, and the ability to manage multiple priorities while supporting both team development and business growth.

Job Description:

The HVAC Technician is responsible for the maintenance, inspection, and repair of residential heating and cooling systems. In this role, technicians respond to service calls, perform routine maintenance, while ensuring systems operate safely and efficiently.

Technicians provide exceptional customer service by clearly explaining work being performed, maintaining a clean and professional job site, and recommending solutions that help prevent future issues. This position works closely with homeowners to deliver reliable comfort solutions while upholding the company’s standards for safety, quality, and professionalism.

We offer on-the-job training and opportunities for wage growth as your skills and experience develop. The ideal candidate is a dependable, safety-conscious professional with strong technical knowledge and the ability to work both independently and as part of a team.